Privacy Policy

Last updated: 8 November 2026

This website is operated by Vinci Automations Trading LLC ("MySmartHome", "we"), Iris Bay Tower, Business Bay,Dubai, United Arab Emirates. Contact: info@mysmarthome.ae.

What we collect

• Contact form: your name, phone number, property location, the services you're interested in, your message, and the page you sent it from.
• WhatsApp, phone and email: what you send us when you contact us that way. WhatsApp is operated by Meta under its own privacy policy.
• Spam protection: Cloudflare Turnstile checks that form submissions come from a person. It processes technical data such as your IP address and browser information.
• Website analytics: Google Analytics counts which pages are visited, how visitors found us (for example Google search or our Google Business Profile), and taps on our WhatsApp and call buttons and sent enquiries. It uses cookies and processes technical data such as your IP address, device and browser. We never send your name, phone number or message to Google Analytics. Visitors from the EU, UK and Switzerland get no analytics cookies.
• Technical logs: our hosting provider (Cloudflare) processes standard request data, such as IP addresses, to deliver and protect the website.

Why we use it

To reply to your enquiry, prepare proposals, deliver and support our services, and keep the website secure. Analytics shows us which pages and sources bring enquiries, so we can improve the website. We don't sell your data.

Who we share it with

Only service providers that help us run the website and our business, under their own data protection terms: Cloudflare (hosting and spam protection), Resend (delivering form enquiries to our inbox), Zoho (our email) and Google (website analytics). Some of these providers process data outside the UAE. We also share data with authorities where the law requires it.

How long we keep it

• Customers: records linked to projects and invoices are kept as long as the law requires, for example for tax and accounting.
• Analytics: up to 14 months, then deleted by Google automatically.
• Enquiries that don't become projects: after 2 years we delete or anonymise the personal details (name, phone number, message). We keep only anonymous information, such as the service requested, the area, the date and whether it became a project, to understand how our business is doing.

Turning off analytics

You can turn off Google Analytics for this website on this device. It applies from the next page you open. Blocking cookies or using Google's opt-out add-on also works.

Analytics settings need JavaScript.

Your rights

You can ask us to access, correct or delete your personal data, or to stop contacting you. Email info@mysmarthome.ae.

Changes

We may update this policy; the date at the top shows the latest version.